Customer Service
To Our Valued Customer:
Madelyn Co. guarantees takes pride in the quality of our product line. To maintain our guarantee, all pendants must be sealed with glue.
Madelyn Co. inspects and individually wraps each item to ensure its safe arrival. As in the nature of hand-crafted goods, the finishes may vary a bit from piece to piece. Some pendants have a high polished finish which may scratch easily, so please handle with care. Chains and cords are sold separately. Care cards are enclosed.
We are not responsible for un-sealed, incorrectly glued pendants or lost pendants due to a broken chain.
Delivery Information:
We ship via United States Postal Service unless otherwise specified.
UPS ground (4-5 business days), Next Day Air UPS, Next Day Early AM, 2-Day Air and Next Day Saturday are available upon request. Charges for special shipping are according to distance and weight.
Return Policy
If there is any issue with your shipment, please contact us within two days of delivery by phone or email. Be sure to keep all items in their original packaging. We’ll be happy to coordinate a pickup, replacement, or credit as needed.
Please note, we are not responsible for pendants that have been unsealed, improperly glued, or lost due to a broken chain.
To request an exchange, call us at 608-758-0807 or email us at orders@madelynco.com
FAQ
What is Gold Vermeil? Gold vermeil is 24K gold-plating over sterling silver.
Are the pendants waterproof after they’ve been sealed? We do not recommend submersing pendants in water after they are filled, this may weaken the bond. We are not responsible for replacing pendants that have lost their bond after being worn in water.
Do the pendants contain nickel? Sterling silver, gold vermeil, and 14K yellow gold pendants are nickel free while14K white gold contains a small percentage of nickel. White bronze and yellow bronze pendants do not contain nickel. Pewter items contain a trace amount of nickel.
Are chains and cording included? Chains are included with Titanium and Stainless Steel pendants only. Sterling silver, gold-filled chains and the leather cording (no clasp) are sold separately.
What is gold-filled chain and why is it the next best thing to solid gold? Gold-filled wire is made from a solid gold tube filled with a metal alloy in combinations of brass, bronze and/or silver. Electroplating is NOT part of this process. Gold-filled chains, with reasonable care, will last a lifetime.
How do I care for my jewelry? Frequent cleaning is recommended to maintain its true beauty. Salt water, chlorine in swimming pools, soap and perspiration take their toll on all fine jewelry. Wipe your jewelry carefully with a soft cloth to keep it clean and free of these elements which oxidize.
Are these pendants only for cremated remains? Our Keepsake Pendants are also designed to hold a lock of hair, dried ceremonial flowers, or soil from the burial site. Select pendants can also be personalized with engraving and hung empty in a display dome.