Customer Service

To Our Valued Customer:

Madelyn Co. has a 100% guarantee policy on the quality and satisfaction of our product line. To maintain our lifetime guarantee, all pendants must be sealed with glue.

Madelyn Co. inspects and individually wraps each item to ensure its safe arrival. As in the nature of hand-crafted goods, the finishes may vary a bit from piece to piece. Some pendants have a high polished finish which may scratch easily, so please handle with care. Chains and cords are sold separately. Care cards are enclosed.

We are not liable for un-sealed, incorrectly glued pendants or lost pendants due to a broken chain.